FAQ
To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.
Frequently Asked Questions
Summer Parade
Where does the Parade Start?
Parade line up is at Main and First street. Line up begins at 8AM-Parade starts at 10AM
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After School Reading Programs
What Time Do Students have to be picked ?
Students have to be picked up by 3PM
Elementary School
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Graduation 2025
What time does graduation start?
Grad starts at 4:30PM Please be prompt
Library
What are the Christmas Festival Hours
Every Saturday until the week of Christmas 6pm-9pm
What are the 2025 hours for the library?
Mon-Fri-8am to 5pm
Will the Library Have a Children's Christmas Party
YES Please come
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Does the Library have "story time" for younger children?
We do offer "story time" for younger children! Give us a call if the current schedule is not posted.
About Westhope
What hours are Town Hall Open?
We are open from 8am - 3pm daily. We close for all federal holidays.
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When is trash day?
Mondays ONLY 7am. Holidays are an exception
What time does the Easter Parade Begin?
Line up at 11:00AM. Bring your easter basket!
City Wide Clean Up 2025
What time and what days is this happening?
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Community Center
What Day is Trash Pickup
Republic Sanitation picks up on Tuesdays and Fridays.
What time do we line up for the parade?
Line up start at 10AM
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Does Community Serve Coffee
Yes! We have a coffee bar open for all our residents
What are the Community Center Hours?
We are open 7 days a week. 8AM-9PM
Commissions
How Do I apply to be a part of a Board?
We accept applications on an annual basis.......
I want to join the Board of Commissions - Do I have to be elected?
Type Your answer! You can change it as often as you need.
When do the terms expire?
Every 3 years.
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Planning & Zoning
What time does the Meeting begin
2nd tuesday of the month at 6PM Village Hall
What time does the Meeting begin
2nd tuesday of the month at 6PM Village Hall
Town Hall
What time does the parade start
Parade line up starts at 9:00AM
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When is City Hall open?
City Hall is open from 8am - 5pm daily.
Ordinances
May I burn trash and leaves inside the city limits?
No, not at the current time due to dry conditions in our county. Please contact city hall if you have any questions.
Mayor & Council
How long is the Mayor's Term
3 years. Current mayor;s term is expireing 2024
Building Permits & Inspections
What is the process for getting a building permit?
Take a moment to read all required information provided. Then print and fill out the building permit application form and return to city hall. Should you have any additional questions, please feel free to give us a call or send us an email. We will be happy to help you.
Sanitation & Recycling
When are the garbage collection days for my street?
Please refer to the monthly schedule. Remember, observed holidays will alter the normal routine.
Water Utilities
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit
Where do I go to vote?
All City elections are conducted by the City of Virden please visit the elections page for locations and upcoming election information.